It’s a part of the job that often gets put on the backburner or is often the first thing to be cut out of a busy day. Certainly, with the pandemic looming over them last year many companies implemented huge cost cutting exercises which have resulted in general customer services taking a big hit.
We can all bring to mind a customer service horror story that we’ve experienced; account managers changing several times, being passed from department to department and in the end only achieving what you need to through sheer stubborn determination!
We are seriously proud to say that customer service still sits at the top of our pile of values at Quba and we have protected that at all costs:
We provide you with an individual Credit Controller:
Customer service is all about keeping it human!
Your business is recruitment, and so is ours. Our entire background is in the sector, including directors that have run desks themselves. We are at the coalface and understand the needs you will have day to day.
We really have seen it all and are on side to help you out – a consultancy approach from a financier is a rare thing indeed, but something we are proud of at Quba. Our directors are always reachable and remain in contact with all our clients – no matter how long you’ve been in recruitment there will always be situations you haven’t come across before, or advice needed – and we are there to help. Whereas other financiers may just do spreadsheets, we provide a sounding board – guidance direct from the owners with our in depth knowledge on all things recruitment finance.
As a recruiter your world is people, and people remember you based on how they were treated – they remember the experience. Your customer service is your greatest asset to stand out in a world where company cuts and clumsy, quick deals are all too common – we will never compromise, and you shouldn’t have to either.
If you would like to learn more about how our solutions work and whether they can provide all of the funding and services you need for your new or existing recruitment business; you can reach one of our funding professionals any time on